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Warm up

Lesson 5. Making, accepting and declining offers

Personality profile

Writing

II. Your company needs to employ new staff. Discuss with your partner what personality profile would be suitable for each of the posts below.

Speaking

I. What qualities or characteristics are important in your line of work?

• chief accountant

• telephone salesperson

• training manager

• maintenance technician

• sales rep

• receptionist in the front office

• laboratory technician

Choose two of the jobs from Speaking and write two short texts describing the appropriate personality profile for each job. Use the language in the example below to help you.

A chief accountant must be a patient and practical person. They are responsible for the company accounts and should be goal-oriented and capable of working under pressure. Good communication skills are required. The accountant must be analytical and capable of independent work.

Read the email below sent between two friends. What would you do in this situation?

1) how to make offer I wonder if you’d like… Shall I make you… Any chance of you coming out … Would a …help? Can I get you …? Do you need a …? Will you have some? You must try them.
2) how to accept offer Sounds like a nice idea. I’d love to. Thanks. That’s kind. Thanks. A … would be great. Thank you. Yes, that’s kind of you.
3) how to politely decline offer No, actually. There’s no need. But thanks anyway. I wish I could, but… No, I’m afraid I can’t. I wish I could! But I’d better not. Well, I’d rather… Well, actually, I’d prefer …. No really. It’s quite all right. Thank you.


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